AI Arbitration
AI-powered dispute resolution for marketplace contracts. Submit evidence and receive an automated verdict — RELEASE, REFUND, or SPLIT — with full reasoning and confidence scoring.
How it works
- 1. Submit dispute. A client or provider files a dispute with contract details, reason code, and supporting evidence.
- 2. AI analyzes context. Gemini reviews the contract terms, milestone completion, SLA requirements, and evidence provided.
- 3. Verdict returned. The AI proposes RELEASE (pay provider), REFUND (return to client), or SPLIT (proportional settlement) with detailed reasoning and a confidence score. Below 75% confidence, the verdict is flagged for human review.
Live demo
Try the arbitration engine with a simulated contract dispute. The demo sends contract context to Gemini and returns a real AI-generated verdict.
Submit Dispute
Enter contract details and evidence for AI arbitration
AI Verdict
Gemini-generated arbitration result
Submit a dispute to see the AI verdict
API example
POST /api/v1/arbitration/resolve
Authorization: Bearer fmr_your_key
Content-Type: application/json
{
"contractId": "LEDGER-ABC123",
"evidence": "The provider delivered the code but it does not compile. Screenshots attached showing build errors in the CI pipeline."
}
→ 200
{
"verdict": "SPLIT",
"reasoning": "The provider completed 60% of the deliverables per milestone tracking, but the code fails CI checks which is a material defect. Proportional settlement of 60% is recommended.",
"confidence": 82,
"hitlRequired": false,
"contractId": "LEDGER-ABC123",
"timestamp": "2026-05-30T12:00:00Z"
}Pricing
Pay-as-you-go
$0.50
per dispute resolution
No commitment. Pay only for what you use. Includes full AI reasoning and HITL flagging.
Essentials
$49
per month
100 disputes included. $0.35 per additional dispute. Ideal for growing marketplaces.
Enterprise
Custom
per month
Dedicated arbitration model, SLA-backed turnaround, custom evidence ingestion, admin HITL dashboard.
FAQ
What AI model powers the arbitration?
Gemini 2.0 Flash, with configurable model selection for enterprise customers.
Gemini 2.0 Flash, with configurable model selection for enterprise customers.
Can I override an AI verdict?
Yes. When confidence is below 75%, the verdict is automatically flagged for human review (HITL). Admin can confirm or overrule any verdict.
Yes. When confidence is below 75%, the verdict is automatically flagged for human review (HITL). Admin can confirm or overrule any verdict.
What data does the AI see?
Contract terms, milestone completion status, SLA requirements, work verification ID, and the evidence text you provide. No personal identifying information is included unless present in the evidence.
Contract terms, milestone completion status, SLA requirements, work verification ID, and the evidence text you provide. No personal identifying information is included unless present in the evidence.
Is the arbitration legally binding?
The AI proposes a verdict; your platform admin confirms it. You determine the legal status in your platform terms. Flomisma provides the recommendation engine, not the legal judgment.
The AI proposes a verdict; your platform admin confirms it. You determine the legal status in your platform terms. Flomisma provides the recommendation engine, not the legal judgment.